Литература

1. Henry Mintzberg, «The Manager's Job: Folklore and Fact», Harvard Business Review,vol. 53, no. 4 (July-August 1975), p. 52.

2. Tom Burns, «The Directions of Activity and Communications in a Departmental Executive Group», Human Relations, vol. 7 (1954), pp. 73-97.

3. «Communicate or Get Ready for High Turnover», Infosystems, vol. 30 (1984), p. 20.

4. D.A. Bednar, «Relationships Between Communicator Style and Managerial Performance in Complex Organizations: A Field Study», Journal of Business Communication, vol. 19 (1982), pp. 51-76.

5. J. S. Lipzig and E. More, «Organizational Communication: A Review and Analysis of Three Current Approaches to the Field», Journal of Business Communication, vol. 19 (1982), pp. 77-92.

6. Robert E. Kaplan, «Trade Routes: The Manager's Network of Relationships», Organizational Dynamics, vol. 12 (Spring 1984), pp. 37-52; Eric M. Eisenberg, P. R. Monge, and K. I. Miller, «Involvement in Communication Networks as a Predicter of Organizational Commitment», Human Communication Pesearch, vol. 10 (Winter 1983), pp.179-201.

7. W. Porter Lyman and K.H. Roberts, «Communication in Organizations», in Handbook of Industrial and Organizational Psychology, ed. Marvin D. Dunnette (Chicago: Rang McNally College Publishing, 1976), pp. 1573-1576; Frederick M. Jablin, «Superior-Subordinate Communication: The State of the Art», Psychological Bulletin, vol. 86, no. 6 (1979), pp. 1201-1222.

8. Keith Davis, Human Behavior at Work, 5th ed. (New York: McGraw-Hill, 1977).

9. Ibid., pp. 280-282.

10. Keith Davis, «Grapevine Comminication Among Lower and Middle Managers», Personnel Journal, vol. 48, no. 4 (April 1969).

11. Rensis Likert, New Patterns of Management (New York: McGraw-Hill, 1961), p. 53.

12. Robert R. Blake and Jane S. Mouton, Grid Organizational Development (Houston: Gulf, 1968).

13. John В. Miner, The Management Process, 2nd ed. (New York Macmillan, 1978), p. 134.

14. Davis, Human Behavior, p. 372.

15. D.A. Level, «Communication Effectiveness: Method and Situation», Journal of Business Communication, Fall 1972, pp. 19-25.

16. Terrence Minchell, People in Organizations: Understanding Their Behavior (New York: McGraw-Hill, 1978), p. 214.

17. Philip V. Lewis, Organizational Communications: The Essence of Effective Management (Columbus, Ohio: Grid, 1975), p. 95.

18. Ibid.

19. G.V. Barrett and R.H. Franke, «Communication Preference and Performance», Proccedings, 77th Annual Convention, American Psychological Convention, 1969, pp. 597-598.

20. Raymond V. Lesikar, Business Communication: Theory and Application, 5th ed. (Homewood, III.: Irwin, 1984), pp. 20-22

21. D. Dearborn and H. Simon, «Selective Perception: A Note on the Departmental Identifications of Executives», Sociometry, vol. 21 (1958), pp. 140-144.

22. G.D. Mellinger, «Interpersonal Trust as a Factor in Communication», Journal of Abnomal and Social Psychology, vol. 51 (1956), pp. 304-309; Dale E. Zang, «Trust and Managerial Problem Solving»,Administrative Science Quarterly, vol. 7 (1972), pp. 229-238.

23. R. J. Burke and D. C. Wilcox, «Effects of Different Patterns and Degrees of Openness in Superior-Subordinate Communication on Subordinate Job Satisfaction», Academy of Management Journal, September 1969, pp. 319-326.

24. Lewis, op. cit, p. 73.

25. Abraham К. Korman, «A Cause of Communication Failure»,Personnel Administrator, vol. 23 (May-June I960), pp. 17-21; Carl H. Weaver, «The Quantification of the Frame of Reference in Labor Management Communication», Journal of Applied Psychology, vol. 42 (1958), pp. 1-19.

26. Lewis, op. cit., pp. 73-74.

27. John L. Graham, «The Influence of Culture on Business Negotiations», Journal of International Business Studies, vol. 16 (Spring 1985), pp. 81-96.

28. UPI International, September 18,1979.

29. A. Mehrabian, Non-Verbal Communication (Chicago: Aldine, 1972).

30. Klaus D. Schmidt, «Culture Shock: The # 1 Problem of Business Travelers and Expatriates», San Francisco State University School of Business Journal, Spring 1982, pp. 22-24.

31. Ralph G. Nichols, «Listening Is a Ten-part Skill», Nation's Business, vol. 45 (July 1957), pp. 56-60.

32. Burke and Wilcox, op. cit.

33. Arthur M. Wood, «How Giant Sears Grows and Grows», Business Week, December 15; 1972, pp. 52-57.

34. Nichols, op. cit.

35. К. Halperin, C.R. Snyer, R. F. Shenkkel, and B. K. Houston, «Effects of Source Status and Message Favorability on Acceptability of Personality Feedback», Journal of Applied Psychology, vol. 61 (1976), pp. 85 -88; Е. E.Lawler III, L. W. Porter, and A. Tannenbaum, «Managers' Attitudes Toward Interpersonal Episodes», Journal of Applied Psychology, vol 52 (1968), pp. 432-439; P. R. Monge, J. A. Edwards, and K. K. Kirste, «The Determinats of Communication Structure in Large Organizations: A Review of Research», in Communication Yearbook 2, ed. B. D. Ruben (New Brunswick, NJ.: Transaction Book, 1978), pp. 311-331.

36. Lawler, Porter, and Tannenbaum, op. cit.

37. M. P. Rowe and M. Baker, «Are You Hearing Enough Employee Concerns?» Harvard Business Review, vol. 62 (1984), pp. 127-133.

38. Alvin Toffler, Future Shock (New York: Random House, 1970), p. 312.

39. «The Shrinking of Middle Management», Business Week, April 5,1982, p. 54.

40. Thomas H. Inman, «Effective Management Needs Upward and Downward Communication», Arisona Business, May 1977.

41. Bruce Harriman, «Up and Down the Communications Ladder», Harvard Business Review, vol. 50 (May-June 1972).

42. David Kates, «Packaging the Corporate Messade for the Television Screen», International Management, May 1981,pp.16-21.

43. Elaine В. Curr and Starr Roxanne Hiltz, Computer-Mediated Communication Systems (New York: Academic Press, 1982); R. Jonansen and C. Bullen, «What to Expect from Teleconferencing», Harvard Business Review, vol. 62 (1984), pp. 164-174.