IV. Speaking Practice

When your buy something from a shop, you are making a contract. This

contract means that it’s up to the shop – not the 1 – to deal with the

complaints if the goods are not 2 .

The goods must not be broken or 3 and must work properly. This is

known as “merchantable quality”. The goods must be described – whether on the

pack or by the 4 . A hair diver which the box says is blue should not turn out

to be pink; a pair of shoes the salesman says is leather should not be plastic.

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The goods should be 5 for their purpose. This means the purpose for

which most people buy those particular goods. If you wanted something for a

special purpose, you must have said for 6 for what. Is, for instance, the shop

assures you that a certain glue will mend broken china, and it doesn’t you have a right to return it.

If the shop sells you 7 goods, it has broken its side of the bargain.

There are four golden rules:

1. 8 the goods you buy at once. If they are faulty tell the seller

quickly.

2. Keep any 9 you are given. If you have to return something, the

receipt will help to 10 where and when you bought it.

3. Don’t be afraid to complain. You are not asking a favour to have faulty goods put right. The law is on your side.

3. Be persistent but not aggressive. If your complaint is 11 , it is

somebody’s 12 to put things right.